CRYSTAL LILLY, Deputy Executive Director

Family & Youth Director - Orange County

Crystal Lilly has been working in the mental health field helping children for the last decade.  Crystal has her Bachelor’s in Psychology and Master’s in Criminal Justice.  She is one class shy of her PhD in Psychology.  Crystal is a Certified Recovery Peer Specialist.  Crystal is a certified trainer for WRAP (Wellness Recovery Action Plan), Wraparound, Certified Recovery Peer Specialist, Family Assessment of Needs & Strengths, and Child Adolescent Needs & Strengths.  Crystal serves on the Board of Advisory of the Reflections Program at Mental Health Association of Central FL. Crystal lives with her husband and their six children in Central FL.  Crystal has navigated the mental health system and school system advocating for her children that were diagnosed with mental health challenges. She also has experience navigating the Child Welfare System when she adopted her daughter out of foster care. She and her husband enjoy traveling and seeing the sites that Florida has to offer. Her favorite hobby is shark tooth hunting on the beaches in Manasota Key. 



WILLIAM MOLLENTZE- Family & Youth Supervisor

Orange County

William Mollentze graduated from St. Olaf College in Northfield, MN with a degree in Economics and Management. Early in his life, William knew he wanted to help others.  In high school William was the President of the “Bee Gees” program, where he mentored children with disabilities.  He took his passion for helping others to college, where he worked as a Mentor/Coach in the local community.  William uses his love for football to connect with younger children.  He teaches them more than just the fundamentals of the sport.  William helps equip young people with the skills to resolve conflicts appropriately and safely. William prides himself on creating a safe environment for young people to be themselves.




Orange County

Zachary DeFazio was born and raised in Central Florida. He is currently studying at Valencia College, pursuing a degree in political science. Zachary is a very strong advocate for encouraging youth voices and encouraging them to advocate for themselves and the services that affect them.  He hopes to one day to hold some type of public office to change our world for the better good of all.



Youth Leader

Orange County

Ursula Palmer - headshot.jpg


Administrative Assistant

Orange County

Ursula has built a broad background in a variety of fields within the Management and Administration fields. She worked in a Women’s Center in Canada for over 10 years and was Director of Religious Education at St. Mark's Church in North Dakota and taught Religious Ed to Kindergartners. She studied Psycho-Social Intervention in Canada and her proficiency in English, French and Spanish makes it easy for her to interact with families and colleagues of different ethnic backgrounds. She considers herself as a highly organized manager and coach; able to quickly assess needs and provide tools to resolve difficulties and improve performance.